-   helping dental practice teams help their patients in “New Normal” times !

A TWO HOUR Learning Module; ideal numbers 4 to 8

The Benefits

ASSERTIVENESS

• how to allocate functions for maximum effectiveness and fulfilment

There will be times when team members need to be assertive, a complaining patient, or asking for money; and some team members will find it easier than others. But if we know WHY, eg to HELP a patient, and we know HOW - the techniques and words to say - then we can be BRAVE and do it - and feel PROUD afterwards!

Who Should Attend

any team members who need to be more assertive (strong) AND those who need to be LESS assertive/aggressive!

• boosts in self confidence and self-worth

HOW the Module Works

• we then discuss HOW (the words to use) to manage the most relevant situations (identified in our research)

Subjects Covered

• completion of “Sensitivity v Assertiveness” questionnaires and Answer Sheets and round table “group therapy”

• discussion and agreement on what assertiveness IS

• an introductory debate: which is worse (in a dental practice) - being too meek and sensitive or being too insensitive and aggressive?

• syndicate work with teams each allocated subjects to discuss and agree HOW to handle them, technique and the words to say

• the questionnaire and “group therapy” ensure all understand that, when they care, they can CHOOSE how to behave

Click left on our fun, but effective self-analysis questionnaire. The examples in effect define what “assertiveness” is and illustrate that there are always options on how to behave.

• LISTENING and Questioning techniques

Call Rick Whitehead on 01494 589 889 or email him rick@impetustraining.co.uk to discuss possibilities

• how to behave in different circumstances, irrespective of how you feel

We don't try to change people! Everyone has a unique personality; we teach how to BEHAVE when assertiveness is needed, and we teach how to BEHAVE when gentleness is required!

• use and interpretation of Body Language and applications in the practice

• techniques of CONTROL and Self Control

• knowing WHAT TO DO in situations previously found difficult

• improved communications and teamwork in the practice

"Just trying harder MAY be enough - much better to think of DIFFERENT ways"   (from the book "THINK ABOUT IT!")

Impetus Training Ltd, Sun House, 18 South Road, Amersham, Bucks HP6 5LU - info@impetustraining.co.uk - 07831 345 373