- helping dental practice teams help their patients in “New Normal” times !
Think About It !
To help practices maximise the return on their investments of both money and TIME, we offer a range of Learning Modules to choose from. To help you, please download our 2 page pdf Dental Training Needs Analysis Form
Call Rick Whitehead on 01494 589 889 or email him rick@impetustraining.co.uk to discuss possibilities
Modules for specific functions
teamworking: principles and applications
customer care along their Patient Journey
presenting and selling treatment plans
asking for commitment (closing the sale)
dealing with objections/misconceptions
asking for money
managing difficult and/or nervous patients
helping and training colleagues
time management
LEARNING
MODULES
Our Most Popular Courses
All courses and workshops are tailor-made to the needs of individual practices, so are often a "pick 'n mix" from the items in the modules below. But the theme of an event will usually follow one of these lines:
Modules on interpersonal skills
assertiveness, resolving conflict
questioning, listening and debating
use and interpretation of body language
creativity, creative and lateral thinking
use of initiative - decision making
the 7 Responsibilities of the Dental Practice Team Leader
Management & Leadership Modules
Responsibility Number 1 - “create and communicate shared objectives”
"Just trying harder MAY be enough - much better to think of DIFFERENT ways" (from the book "THINK ABOUT IT!")
Impetus Training Ltd, Sun House, 18 South Road, Amersham, Bucks HP6 5LU - info@impetustraining.co.uk - 07831 345 373
full day courses/workshops/awaydays; half days; Lunchtime Learning Modules; personal coaching
planned PROGRAMMES towards ever higher standards, but always creatively flexible
evaluation and optional follow-up to all training
DIY - Teambuilding Tasks for purchase to Do It Yourself and a selection of Books for Sale
Study the Modules below, continuously referring to your Training Needs and Think About the options. We offer:
Teambuilding - delivered where and when a practice wants - action-packed, exciting and motivational
HELPING Patients to Buy - your responsibility is to help patients want treatments that will benefit them
Our Patients are our Customers - professional skills and disciplines to boost the practice reputation
self knowledge and personal growth using A Little Book of Epigrams
Experiential Profiling - for Teamworking, Helping Patients to Buy, Customer Care
Experiential Leadership Profiling
engaging, motivating and inspiring staff
appraisal and discipline interviews
Using the book Leadership in the Dental Practice
Also consider the “STYLE” of training; our guiding principle is “delegates learn by DOING & having FUN”; if you opt for all-action, which kind of activity will be most appropriate and enjoyable for ALL participants? Outdoor (you choose degree of physical challenge); Indoor; competitive between teams; targeted to skill needs - egs: creativity, negotiating, debating. If training is tailored correctly to the needs and wishes of the people, we can guarantee success!