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-   helping dental practice teams help their patients in “New Normal” times !

Think About It !

To help practices maximise the return on their investments of both money and TIME, we offer a range of Learning Modules to choose from. To help you, please download our 2 page pdf Dental Training Needs Analysis Form

Call Rick Whitehead on 01494 589 889 or email him to discuss possibilities


Modules for specific functions

  • teamworking: principles and applications

  • customer care along their Patient Journey

  • presenting and selling treatment plans

  • asking for commitment (closing the sale)

  • dealing with objections/misconceptions

  • asking for money

  • managing difficult and/or nervous patients

  • helping and training colleagues

  • time management

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Our Most Popular Courses

All courses and workshops are tailor-made to the needs of individual practices, so are often a "pick 'n mix" from the items in the modules below. But the theme of an event will usually follow one of these lines:

Modules on interpersonal skills

  • assertiveness, resolving conflict

  • questioning, listening and debating

  • use and interpretation of body language

  • creativity, creative and lateral thinking

  • use of initiative - decision making

  • the 7 Responsibilities of the Dental Practice Team Leader

Management & Leadership Modules

  • Responsibility Number 1 - “create and communicate shared objectives”

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"Just trying harder MAY be enough - much better to think of DIFFERENT ways"   (from the book "THINK ABOUT IT!")

Impetus Training Ltd, Sun House, 18 South Road, Amersham, Bucks HP6 5LU - - 07831 345 373

  • full day courses/workshops/awaydays; half days; Lunchtime Learning Modules; personal coaching

  • planned PROGRAMMES towards ever higher standards, but always creatively flexible

  • evaluation and optional follow-up to all training

  • DIY - Teambuilding Tasks for purchase to Do It Yourself and a selection of Books for Sale

Study the Modules below, continuously referring to your Training Needs and Think About the options. We offer:

Also consider the “STYLE” of training; our guiding principle is “delegates learn by DOING & having FUN”; if you opt for all-action, which kind of activity will be most appropriate and enjoyable for ALL participants? Outdoor (you choose degree of physical challenge); Indoor; competitive between teams; targeted to skill needs - egs: creativity, negotiating, debating. If training is tailored correctly to the needs and wishes of the people, we can guarantee success!