Verifiable CPD designed to maximise camaraderie, commitment, fulfilment and PRIDE - in EVERY member of your practice TEAM
What do you want to help YOUR patients to buy?
Listening, Empathy, Interpreting Needs
Questioning to establish what patients NEED
Use and Interpretation of Body Language
Helping patients Identify, Aspire to, and Visualise, their goals
Explaining the BENEFITS to patients of treatments
Assertiveness, managing upset or difficult patients
"Closing the Sale" - HELPING Patients to Buy
Give your patients an INFORMED CHOICE
100% tailor-made for your practice (objectives and needs) and the people you nominate to attend - the training is related to their role as individuals and/or teams eg a dentist and nurse agreeing HOW (tactics) and HOW (developing their skills) to HELP their patients buy.
Workshops are 100% personalised to each practice's unique needs
which treatments or services do you wish to provide more of?
which strategic objectives (eg switching patients to private, or a payment plan) need persuasive skills?
in which persuasive scenarios would you like to develop your skills and effectiveness - eg presenting treatment plans/proposals?
do you wish to include teamwork - all team members co-ordinating to help patients?
have team members any specific needs - eg assertiveness or asking for money or closing the sale?
Persuasiveness with Respect
We also offer special exercises using our Little Book of Epigrams so team members can identify how they as individuals can improve their persuasiveness in order to HELP their patients.
A no-cost option on tailor-made HELPING Patients to Buy workshops is Experiential Profiling.
Special Halloween Offer - a half day workshop for £305 for up to 6 delegates
Call Rick Whitehead 01494 589 889 or email him [email protected] to discuss possibilities.
Participating team members each receive a copy of the 32 page handbook "HELPING Patients to Buy"
Teamwork - Share, Care, Communicate !
Empathy - inside the patient’s mind; how to earn their respect
Establishing a patient’s TRUE needs - getting to know patients
Presenting to HELP a patient buy - features and benefits
Chapters in the HELPING Patients to Buy handbook include:
HELPING patients decide - “closing the sale”
Use and interpretation of body language - golden rules
HELPING reluctant patients - gaining agreement; assertiveness
HELPING patients over the telephone - converting enquiries
The ethic behind “HELPING” patients to buy is that dental professionals are LETTING THEIR PATIENTS DOWN if they don’t
do everything they possibly can to persuade them to accept a treatment that will benefit them in a life-enhancing way.
available on events booked before end of 2018 for delivery in 2019
are there team members you wish to prioritise - we can tailor-make workshops for specific teams egs Dentists, or Dentist and Nurse, or specific roles egs Receptionists or Patient Co-ordinators - or for the whole team managing the "Patient Journey"