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Do It Yourself Resources

- for teambuilding, communications creative planning, problem solving and boosting customer/patient care skills -

Rick has always believed “delegates learn by DOING and by Enjoying Themselves” and practices will testify that activities have always been RELEVANT - helping develop skills and be more successful. He now also offers the most popular exercises for purchase as a kit for D.I.Y. 

everything is adapted to a practice's needs - we discuss your goals before refining Kits

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Call Rick on

 07831 345 373

to ensure you

get what you

need

Kits include: a Tutor's Brief with instructions on how to prepare, deliver and debrief; masters of delegates' briefs; the Behaviour Checklists; and books THINK ABOUT IT and Share Care Communicate (up to 10 copies) all hardware (equipment and tools)

Go to “Moonlanding” to view part 1 of this task which is a popular opener/icebreaker and then follow the links below to another 10 Kits.

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To view all illustrations above, click on an arrow and to enlarge images click on that image.

THINK ABOUT IT!

Indoors 60 minutes - 6 to 10 delegates - £200 

For Mindfulness, Reflection, Relationships - for details and half price offer, see Think About It

In part 1, participants are issued with copies of the book (ideally a day or two before the meeting) and a brief on how to study it: eg, from each of the 5 Steps select 1 or 2 epigrams that are most relevant to them from their role in the practice and/or a personal point of view. Prepare to say WHY - and to THINK ABOUT their colleagues as well (those who will be attending the meeting). Part 2 is an "honest debate" where people learn about themselves including seeing themselves as others see them! So that he can truly tailor-make this task for your practice, please call Rick to discuss your people and goals.

 
 

Customer Care

Our patients are our customers - Team members learn how to recognise their own "POWER" (for better or worse!) to influence how patients feel and behave - and how they talk about your practice!

For patient management skills and discussions on current challenges and objectives

Indoors 60+ minutes - 6 to 10 delegates - £200 

In the days before the meeting, team members anonymously complete a How Good Are We At Customer Care questionnaire (personalised in advance in discussions with Rick) and the meeting kicks off with the results, followed by a general discussion on the 12 symptoms and their applicability to their practice.

So now, having agreed the practice's profile, issue the Experiential Profiling Customer Care laminates and split team members into twos or threes to agree each individual's profile and needs. Then to complement this exercise issue the Listening and Assertiveness Questionnaires for honest self analysis by all and discussions around applications - eg when asking for money or managing a difficult or complaining patient.

 
 

How Good Are We At?

(Teamwork or Customer/Patient Care or Helping Patients to Buy)

- indoors - 60 minutes approximately - ideally for the whole practice team - £200 for one application; £300 for two; £350 for all three

In preparation, ideally EVERY member of the practice team should anonymously complete a questionnaire scoring 12 "symptoms" of effective Teamwork (or Customer Care, or Helping Patients to Buy). Whoever is going to facilitate the training/practice meeting, then collates the scores to identify the team's strengths and weaknesses. The results are then presented to the team for discussion and debate and, hopefully, AGREEMENT on an action plan on how to improve.

Go to How Good Are We for more details and examples. NB: there is always SUBLIMINAL learning simply by team members studying and thinking about the 12 key symptoms of the subject and completing a form, even if they don't participate in the meeting.

Nb: "How Good Are We at Helping Patients to Buy" is recommended for selected team members to develop their persuasiveness as relevant and the Kit includes copies of the book "HELPING Patients to Buy"

 

Experiential Profiling 

- indoors - 60 minutes - for up to 10 in one "sitting" - £200 for one application; £300 for two

There are four applications - Teamwork; Customer / Patient Care; HELPING Patients to Buy; and the Persuasive Professional - see Experiential Profiling

The facilitator issues laminated Reference Cards and explains the principles of Experiential Profiling (from detailed Tutor's Brief). Team members then pair up to each select 2 or 3 "Personality Types" from each of the Bright AND Dark sides that best describe how they believe they project as personalities. There is then a round table "group therapy" session with each individual learning HOW they can maximise their effectiveness as team players and communicators.

 

HELPING Patients to Buy

- indoors - 1 to 2 hours or even longer - £250 (+ any optional extras)

This is NOT a template for a "sales training" course! It is a kit to help team members discuss and agree how they can achieve for their patients what they need, in treatment, at that point in time - ie make them WANT what WILL benefit them. It is recommended you apply a two step process:

Step 1 - issue everyone with a copy of the book "HELPING Patients to Buy" with a brief to think about WHAT the practice has to offer patients thay they should be helped to buy; then in a meeting as a team discuss and AGREE what you, as a practice, should be offering to patients. And AGREE "case studies" of real patients and what they could benefit from if they could be persuaded. (And possibly, profiles of "possible" patients - when they enquire)

Step 2 - to repeat, this is NOT a template for a "sales training" course! All you need is sufficient clinical knowledge (from a patient's point of view) and TO CARE. Then the learning can be about yourself using the Experiential Profiling Reference Cards and the How Good Are We at Helping Patatients to Buy? questionnaires., followed buy discussing HOW to help them - and WHO does what (Teamwork)

The "optional extras" referred to above may include, depending on the profile of planned participants, copies of "the Persuasive Professional" book and Experiential Profiling" and other resources like our ASSERTIVENESS or LISTENING guides and questionnaires.

The Lego Tower

- indoors - 60 to 90 minutes - for teams of 4 to 6 - £250 for two kits - extra £50 each

The aim for this task is to maximise PROFIT. Each team is issued with a box of 120 mixed Lego pieces (identical for each team) and 3 Profit Graphs illustrating how much money they would earn depending on how many bricks they use, the height of their tower and the time they take to build it. It requires real teamworking, especially in challenging the ASSUMPTIONS people WILL be making!

 
 

Wordpower

- indoors - 60 to 90 minutes - for teams of 4 to 6 - £250 for two kits - extra £50 each

In this task teams, using Scrabble letters, have to make up words of specific lengths - with dental words counting double! Each team is issued with a box of Scrabble tiles (of equal value, but different mixes eg one team has many "E"s and another many "A"s) and they can add to these in a variety of ways - egs buying, or an auction between teams for valuable letters like a Z or a blank. Teams need to read the "small print" carefully to work out how to score highly - and again, watch out for the ASSUMPTIONS that will distract them!

 

One Big HAPPY Team

- in and outdoors - 1 to 3 hours - 2 or more teams - £400 for a 5/600 piece jigsaw; £600 for 1,000 piece

Our MOST UNIQUE AND POPULAR TASK - keep your jigsaw to use again (break back down into its 20 sections after use)

Competing teams need to collaborate to assemble a jigsaw in about an hour! The puzzle is split into 20 sections with teams allocated the sections they are responsible for; and each piece has a number on its back to help with assembly. But teams are not issued with their sections - they have to earn them by going on a “treasure hunt”! For a larger practice you can have 4 to 6 teams assembling between them a 1,000 piece puzzle!

This is a great task for bringing everyone together and getting over the message that, no matter what your individual and “small team” roles might be in the practice EVERYONE ALWAYS has to communicate and co-operate to maximise results.

NB: over the years Rick has tailor-made many variations of this task including teams building rafts to float a completed puzzle on a pond, or carry it up a mountain, or round an obstacle course! So please feel free to ask him what he can do for you!

- outdoors - 2 to 3 hours - for teams of 4 to 6 - £250 for 2 kits (2 teams) - £100 each for more

The Balloonpole

The aim of the Task is to maximise profit by building a flagpole flying balloons from the top of it - with the height and the number of balloons and the time taken as the measurements. Included in each kit are 100 balloons; poles of varying widths and strengths sufficient to design and build a base and then erect a 50 feet balloonpole; varying widths and lengths of string and rope; scissors.

 

An option In the Planning Phase is to hold an AUCTION between teams for materials. So by the time of the auction teams need to have a very specific strategy - for how much they can afford to spend versus the potential rewards. And negotiating before and after the auction is allowed.

The Minefield

- outdoors - 2 to 4 hours - for teams of 4 to 8 - £400 for 1 kit (for 2 teams)

The aim of the Task is for all team members to escape through a minefield - including carrying some wounded and some blindfold team members! Teams are issued with logic puzzle clues which enable them to plot where mines are laid and plan a route through. Included in the kit is one "minefield" for laying out, poles and materials teams can improvise with to make stretchers for "injured" team members; blindfolds; a "mastermine" and carrying buckets and assorted poles and ropes for teams again to improvise with on how to carry the "mastermine".