Do It Yourself Resources
- for teambuilding, communications, creative planning, problem solving and boosting customer/patient care skills
Rick has always believed “delegates learn by DOING and by Enjoying Themselves” and practices will testify that activities have always been RELEVANT - helping develop skills and be more successful. He now also offers the most popular exercises for purchase as a kit for D.I.Y.
everything is adapted to a practice's needs - we discuss your goals before refining Kits
Call Rick on
07831 345 373
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Kits include: Tutor's Brief with instructions how to prepare, deliver and debrief; master copies of delegates briefs; Teamwork in Action" Checklists for debriefs and reflection for ALL activities; books THINK ABOUT IT and Share Care Communicate (up to 10 copies) and all hardware (equipment and tools)
Please go to our dedicated “Moonlanding” page to view part 1 of this task which is our most popular OPENER or ICEBREAKER and then follow the links below to descriptions of another 10 Kits
To view all illustrations above, click on an arrow and to enlarge images click on that image.
Indoors 60 minutes - 6 to 10 delegates - £200
THINK ABOUT IT!
For Mindfulness, Reflection, Relationships - for details and half price offer, see Think About It
In part 1, participants are issued with copies of the book (ideally a day or two before the meeting) and a brief on how to study it: eg, from each of the 5 Steps select 1 or 2 epigrams that are most relevant to them from their role in the practice and/or a personal point of view. Prepare to say WHY - and to also think about their colleagues who will be attending.
Part 2 is an "honest debate" where people learn about themselves including seeing themselves as others see them!
So that Rick can truly tailor-make this task for your practice, please call him to discuss your people and goals.
Customer Care
Indoors 60+ minutes - 6 to 10 delegates - £200
For patient management skills and discussions on current challenges and objectives
Our patients are our customers - Team members learn how to recognise their own "POWER" (for better or worse!) to influence how patients feel and behave - and how they talk about your practice!
In the days before the meeting, team members anonymously complete a How Good Are We At Customer Care questionnaire (personalised in advance in discussions with Rick) and the meeting kicks off with the results, followed by a general discussion on the 12 symptoms and their applicability to their practice.
So now, having agreed the practice's profile, issue the Experiential Profiling Customer Care laminates and split team members into twos or threes to agree each individual's profile and needs. Then to complement this exercise issue the Listening and Assertiveness Questionnaires for honest self analysis by all and discussions around applications - eg when asking for money or managing a difficult or complaining patient. Obviously, because it is DIY you can use these exercises and questionnaires as you wish, whenever you wish - it might be a bit of a rush to try to use them all in one hour!
How Good ARE We ...?
(at Teamwork or Customer/Patient Care or Helping Patients to Buy)
- indoors - 60 minutes approximately - ideally for the whole practice team - £200 for one application; £300 for two; £350 for all three
In preparation, ideally EVERY member of the practice team should anonymously complete a questionnaire scoring 12 "symptoms" of effective Teamwork (or Customer Care, or Helping Patients to Buy). Whoever is going to facilitate the training/practice meeting, then collates the scores to identify the team's strengths and weaknesses. The results are then presented to the team for discussion and debate and, hopefully, AGREEMENT on an action plan on how to improve.
"How Good Are We at Helping Patients to Buy" is for selected team members to develop their persuasiveness as relevant and the Kit includes the book "HELPING Patients to Buy"
Go to How Good Are We for more details and examples. NB: there is always SUBLIMINAL learning simply by team members studying and thinking about the 12 key symptoms of the subject and completing a form, even if they don't participate in the meeting.
Experiential Profiling
- indoors - 60 minutes - for up to 10 in one "sitting" - £200 for one application; £300 for two
There are 5 applications - Leadership, Teamwork; Customer/Patient Care; HELPING Patients to Buy; the Persuasive Professional - see Experiential Profiling
The facilitator issues laminated Reference Cards and explains the principles of Experiential Profiling (from detailed Tutor's Brief). Team members then pair up to each select 2 or 3 "Personality Types" from each of the Bright AND Dark sides that best describe how they believe they project as personalities. There is then a round table "group therapy" session with each individual learning HOW they can maximise their effectiveness as team players and communicators.
HELPING Patients to Buy
- indoors - 1 to 2 hours or even longer - £250 (+ any optional extras)
This is NOT a template for a "sales training" course! It is a kit to help team members discuss and agree how they can achieve for their patients what they need, in treatment, at that point in time - ie make them WANT what WILL benefit them. It is recommended you apply a two step process:
Step 1 - issue everyone with a copy of the book "HELPING Patients to Buy" with a brief to think about WHAT the practice has to offer patients that they should be helped to buy; then in a meeting as a team discuss and AGREE what you, as a practice, should be offering to patients. And AGREE "case studies" of real patients and what they could benefit from if they could be persuaded. (And possibly, profiles of "possible" patients - when they enquire)
Step 2 - to repeat, this is NOT a template for a "sales training" course! All you need is sufficient clinical knowledge (from a patient's point of view) and TO CARE. Then the learning can be about yourself using the Experiential Profiling Reference Cards and the How Good Are We at Helping Patatients to Buy? questionnaires., followed buy discussing HOW to help them - and WHO does what (Teamwork)
The "optional extras" referred to above may include, depending on the profile of planned participants, copies of "the Persuasive Professional" book and Experiential Profiling" and other resources like our ASSERTIVENESS or LISTENING guides and questionnaires.
The Lego Tower
- indoors - 60 to 90 minutes - for teams of 4 to 6 - £250 for two kits - extra £50 each
The aim for this task is to maximise PROFIT. Each team is issued with a box of 120 mixed Lego pieces (identical for each team) and 3 Profit Graphs illustrating how much money they would earn depending on how many bricks they use, the height of their tower and the time they take to build it. It requires real teamworking, especially in challenging the ASSUMPTIONS people WILL be making!
Wordpower
- indoors - 60 to 90 minutes - for teams of 4 to 6 - £250 for two kits - extra £50 each
In this task teams, using Scrabble letters, have to make up words of specific lengths - with dental words counting double! Each team is issued with a box of Scrabble tiles (of equal value, but different mixes eg one team has many "E"s and another many "A"s) and they can add to these in a variety of ways - egs buying, or an auction between teams for valuable letters like a Z or a blank. Teams need to read the "small print" carefully to work out how to score highly - and again, watch out for the ASSUMPTIONS that will distract them!
Our MOST UNIQUE AND POPULAR TASK - keep your jigsaw to use again (break it back down into its 20 sections after use)
One Big HAPPY Team !
in & outdoors, 1 to 3 hours - 2 or more teams £400 for a 5/600 piece jigsaw; £600 for 1000 piece
Competing teams need to collaborate to assemble a jigsaw in about an hour! The puzzle is split into 20 sections with teams allocated the sections they are responsible for; and each piece has a number on its back to help with assembly. But teams are not issued with their sections - they have to earn them by going on a “treasure hunt”! For a larger practice you can have 4 to 6 teams assembling between them a 1,000 piece puzzle!
NB: over the years Rick has tailor-made many variations of this task including teams building rafts to float a puzzle on a pond, or carry it up a mountain, or round an obstacle course! (There are images all over this site) So please feel free to ask him what he can do for you!
This is a great task for bringing everyone together and getting over the message that, no matter what your individual and “small team” roles might be in the practice EVERYONE ALWAYS has to communicate and co-operate to maximise results.
The Balloonpole
- outdoors - 2 to 3 hours - for teams of 4 to 6 - £250 for 2 kits (2 teams) - £100 each for more
The aim of the Task is to maximise profit by building a flagpole flying balloons from the top of it - with height and number of balloons and the time taken as the measurements. Included in each kit are 100 balloons; poles of varying widths and strengths sufficient to design and build a base and erect a 50 feet balloonpole.
An option In the Planning Phase is to hold an AUCTION between teams for materials. So by the time of the auction teams need to have a very specific strategy - for how much they can afford to spend versus the potential rewards. And negotiating before and after the auction is allowed.
The Minefield
- outdoors - 2 to 4 hours - for teams of 4 to 8 - £400 for 1 kit (for 2 teams)
The aim of the Task is for all team members to escape through a minefield - including carrying wounded and assisting blindfold team members! Teams are issued with logic puzzle clues which enable them to plot where mines are laid and plan a route through. Included in the kit is one "minefield", poles and materials to improvise with to make stretchers for "injured" team members; blindfolds; a "mastermine" and carrying buckets and assorted poles and ropes for teams again to improvise with on how to carry the "mastermine".