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Verifiable CPD designed to maximise camaraderie, commitment, fulfilment  and PRIDE - in EVERY member of your practice TEAM 

Delegates are briefed to bring with them to the course the issues, challenges and strategic objectives of most importance to them. Then on the course, the TEAM of delegates work on each others' situations to design solutions and strategies.

Leadership & Management in a Dental Practice

Synchronised with Team Training

All practice leaders who attend a team training event receive a copy of Rick Whitehead's book "Leadership In The Dental Practice" and receive FREE  coaching (two hours) on how to develop the practice.

Tailor-Made Coaching

Personalised coaching on the 7 Responsibilities of the Dental Practice Team Leader and the "soft" skills required by managers to lead and direct and inspire people.

for Practice Leaders and Managers and those being developed towards more responsibility

Dear Rick, James and all at Impetus Training - a huge thank you for the course in the Peak District last week and for making my birthday one of the nicest ones I have ever had. Don and I have taken so much back with us from the ideas, confidence building and amazing way of helping us oldies think outside the box.

Helen Robertson, (3rd right front row) Practice Manager, Whitehouse Dental, Sutton Coldfield - 0121250 4443 -

"The Leadership Millionaire"

2 or 3 day course from £150 plus accommodation

Course fees £250 per delegate or £200 each for 2 attending same 3 day (2 nights) course; £200 per delegate or £150 for 2 attending same 2 day (1 night) course (fees incl vat) plus accommodation (variable by venue)

A special offer - with any full day tailor-made

practice teambuilding - ONE FREE PLACE

on "The Leadership Millionaire" course.

"The Leadership Millionaire"

venues & dates 2018 - WATCH THIS SPACE



New, different, resources only available from Impetus Training

A no-cost option on tailor-made Leadership and Management (see below) workshops or coaching is Experiential Profiling.

  • Reference books: "Leadership in the Dental Practice" and "Janus Creative Planning for Dental Professionals"

  • The 7 Responsibilities of the Dental Team Leader, itemise what to do to improve practice performance

make delegates, their staff and their practices

more successful as a direct result of this

imersive two or three day experience

to add creativity to your leadership and management, see Janus Creative Planning

Tailor-Made Coaching of individuals or small groups or ½ day courses

People Management in a Dental Practice

  • the nurse who is great at her job, but a poor timekeeper

  • the receptionist who is loved by patients because of her friendly manner, but often talks TOO much!

Rick Whitehead's talent is to both present for understanding the principles of, for example, the formal appraisal or discipline interview, AND then relate the theories to the actual current job challenges of the person/people being coached. Rick will always leave you with an Action Plan and Behaviour Checklist on HOW to improve performance and results - of your people and yourself!

Books and theories are OK, but what are the REALITIES of managing a dental practice team? Some examples......

Leadership in a Dental Practice

PLEASE telephone Rick to bounce ideas - 01494 589 889 or 07831 345 373 ANYTIME or email

  • the dentist who ALWAYS  talks too much! (so gets behind)

  • developing the potential in any member of the team

  • personal relationship problems between members of the team

  • developing specific individual skills - listening, questioning, assertiveness, asking for money!

  • An Introduction to Management; Janus Creative Planning®

  • The Management Skill of Motivation - engaging and inspiring

  • Delegating - agreeing Key Performance Indicators (KPI)

  • Control and Direction, Classifying Needs to develop performance

  • Discipline: Informal and Formal - the Discipline Interview

  • Problem Solving and Decision Making

  • Creating Shared Objectives and effective teamwork - The 7 Responsibilitis of the Dental Practice Team Leader

Workshops for small numbers (1 to 4) or personal coaching are tailor-made to the realities and the following modules......

Tailor-Made Courses or Coaching of individuals / small groups or attend our 2 or 3 day Leadership Millionaire course

See Experiential Leadership Profiling