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Verifiable CPD designed to maximise camaraderie, commitment, fulfilment  and PRIDE - in EVERY member of your practice TEAM 

An-Informed-Choice

What do you want to help YOUR patients to buy?

HELPING Patients to Buy ....

Developing a RANGE of Key Skills - in ALL Team Members

  • Listening,  Empathy, Interpreting Needs

  • Questioning to establish what patients NEED

  • Use and Interpretation of Body Language

  • Helping patients Identify, Aspire to, and Visualise, their goals 

  • Explaining the BENEFITS to patients of treatments

  • Assertiveness, managing upset or difficult patients

  • "Closing the Sale" - HELPING Patients to Buy

Give your patients an INFORMED CHOICE

100% tailor-made for your practice (objectives and needs) and the people you nominate to attend - the training is related to their role as individuals and/or teams eg a dentist and nurse agreeing HOW (tactics) and HOW (developing their skills) to HELP their patients buy.

workshops are 100% personalised to each practice's unique needs

  • which treatments or services do you wish to provide more of?

  • which strategic objectives (eg switching patients to private, or a payment plan) need persuasive skills?

  • in which persuasive scenarios would you like to develop your skills and effectiveness - eg presenting treatment plans/proposals?

  • do you wish to include teamwork - all team members co-ordinating to help patients?

  • have team members any specific needs - eg assertiveness or asking for money or closing the sale?

  • are there team members you wish to prioritise - we can tailor-make workshops for specific teams egs Dentists, or Dentist and Nurse, or specific roles egs Receptionists or Patient Co-ordinators - or for the whole team managing the "Patient Journey"

Persuasiveness with Respect

We also offer special exercises using our Little Book of Epigrams so team members can identify how they as individuals can improve their persuasiveness in order to HELP their patients.

A no-cost option on tailor-made HELPING Patients to Buy workshops is Experiential Profiling.

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Special Autumn Offer - a half day workshop for £305 for up to 6 delegates

Call Rick Whitehead 01494 589 889 or email him rick@impetustraining.co.uk to discuss possibilities.

Participating team members each receive a copy of the 32 page handbook "HELPING Patients to Buy"

  • Teamwork - Share, Care, Communicate !

  • Empathy - inside the patient’s mind; how to earn their respect

  • Establishing a patient’s TRUE needs - getting to know patients

  • Presenting to HELP a patient buy - features and benefits

Chapters in the HELPING Patients to Buy handbook include:

  • HELPING patients decide - “closing the sale”

  • Use and interpretation of body language - golden rules

  • HELPING reluctant patients - gaining agreement; assertiveness

  • HELPING patients over the telephone - converting enquiries