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CPD designed to maximise camaraderie, commitment, fulfilment

and PRIDE - in EVERY member of your practice TEAM

ALL team members (not just those attending) are asked to (anonymously) complete a "How Good Are We At Customer Care" questionnaire.

personal projection: voice, tone, use & interpretation of body language, listening, control, managing difficult patients, assertiveness, asking for money! developing relationships with patients, questioning techniques, helping patients to buy, communicating, decision making, time management, the psychology of the telephone, answering and making telephone calls .... and .....

All members of a practice team should continuously be improving their "people skills". So "pick'n mix" from below for a course truly tailor-made to YOUR practice needs.

call 01494 589 889 or 07831 345 373 or email info@impetustraining.co.uk if you wish to know more

KEEP CALM, LOOK & LISTEN !

is our catch phrase for Customer Care

As an example of what we could do for you, please download the agenda for a half day CUSTOMER CARE workshop we delivered for 3 practices in the 1 group:

Team members must recognise their "POWER" (for better or worse!) to influence how patients

feel and behave. We will show your people how to USE their power - for the better!

Customer Care Skills for all the Practice Team

Truly Tailor-Made for Your Practice

half or one day

workshops

TAILOR-MADE

for your practice

from £490 for up

to 6 delegates -

just £82.00 each!

We can help all team members play their individual part - AND synchronise with each other

- in helping patients along their Patient Journey from initial enquiry to total satisfaction

Teamwork AND Customer Care

Discussing how, as a team, you can best care for, and manage, your patients, is our most popular theme for a one day course - while still, of course, "pick'n mixing", from our research of your needs and wishes, the skills,challenges and issues to focus on.

"Llandovery, Llandeilo and Pont Steffan Practices

are ONE TEAM - focussing on ... our Customers as

Patients and our Patients as Customers!"

"I just wanted to say many thanks from all of us for the training yesterday. I think courses like yours not only highlight areas for development within areas such as customer services (and certainly provided food for thought) but also working in a team with such a range of age, experience and backgrounds, it is a nice reminder to demonstrate all the compassion and empathy they feel towards our customers and also towards one another".

Becky Gardner, Practice Manager

TEAMWORKING

A no-cost option on tailor-made Customer Care workshops is Experiential Profiling.

We analyse the results to design your bespoke programme and then present the results for discussion during the workshop - majoring on the issues the Team have identified.

Areas for improvement are agreed and prioritised and each individual commits to how they are going to change/improve.

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