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Verifiable CPD designed to maximise camaraderie, commitment, fulfilment  and PRIDE - in EVERY member of your practice TEAM 

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REFERENCE BOOKS

"All my books are the result of my continuing observations of people in practices who are 'just trying to do a good job', often in difficult circumstances, for I am talking about the REALITIES of life in a 21st century dental practice." Rick Whitehead

What to do and how to do it - to help managers and team leaders in dental practices organise and inspire their people into one cohesive team so each individual feels more valued and fulfilled and the practice business is more productive.

 

It features our unque "7 Responsibilities of the Dental Practice Team Leader" which includes a checklist of WHAT TO DO to fulfil each responsibility

by Rick Whitehead

How to make a team WORK in a

21st century working environment

This book is an easy and enjoyable - AND MEANINGFUL read for anyone who needs to work, communicate and co-operate with other people.

 

Though it is written primarily with a workplace in mind, the principles of share, care, communicate apply equally in other contexts - social, family and sporting are examples.

 

The "Story of Mary" on her first ever day at work (in a dentlal practice) is central to the book. (see reverse of book cover, left - CLICK to expand)

“A Little Book of Epigrams”

51 original, amusing, but serious, sayings to help people reflect - and learn how to fulfill their true potential. We use it in a variety of ways - eg asking delegates to read the epigrams and select 3 to 5 that would help them best improve their job performance -  lots of fun as well as tailored learning! Some examples ....

“Leadership In The Dental Practice”

"The best way to get someone to do what YOU want is to forget about what you want and focus 100% on what THEY want!" is one of the epigrams most relevant to this guide to Ethical Selling which we issue, alongside the Little Book of Epigrams, to all staff attending any of our courses that include boosting persuasive and assertive skills.

 

The best way to give someone NEW opinions is to give them NEW, credible information.

 

This book is an invaluable reference for any member of a dental practice team in any role and especially relevant to dentist and those in Patient or Treatment Co-ordinator type roles.

  • the best way to win an argument is to APOLOGISE to the other person!  (Epigram 33)

  • now here's an original thought ... the patient may BE RIGHT!   (Epigram 38)

  • you can only control what you can control ... but YOU CAN CONTROL what you can control!  (Epigram 1)

Books are free of charge for delegates on courses and are also available for purchase at £10 per copy - delivered for approval (with invoice payable only if satisfied) Email Rick at rick@impetustraining.co.uk with requirements and postal address.

“Janus Creative Planning® for Ambitious Dental Professionals”

Our unique visualisation system of planning that can be used in either short term situations (eg motivate a member of staff) or long term marketing plans - and all challenges in between! Issued to delegates on leadership and management courses. Illustrated below is the book cover - click to expand.

“Helping Patients to Buy”

“Share, Care, Communicate!”

see our range of DIY Tasks for sale

A no-cost option on tailor-made HELPING Patients to Buy workshops is Experiential Profiling.

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